Privacy Policy

1. Introduction

PilotVerify ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email validation service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Full name
• Email address
• Company name (optional)
• Billing information (processed securely through Stripe)

2.2 Validation Data

When you use our service, we collect:

• Email addresses submitted for validation
• Validation results and metadata
• Timestamps and API usage statistics
• IP addresses for rate limiting and security

2.3 Technical Information

• Browser type and version
• Operating system
• API keys and authentication tokens
• Usage patterns and performance metrics

3. How We Use Your Information

We use collected information to:

• Provide and maintain our email validation service
• Process transactions and send billing confirmations
• Respond to customer support inquiries
• Improve our service quality and develop new features
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Send important service updates and security alerts

4. Data Retention

We retain your information for as long as necessary to provide our services:

• Account data: Retained while your account is active and for 90 days after deletion
• Validation data: Encrypted and automatically purged after 90 days
• Billing records: Retained for 7 years to comply with tax and accounting requirements
• Aggregate analytics: Retained indefinitely in anonymized form

5. Data Security

We implement industry-standard security measures:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Automated backup systems with encryption
• Restricted employee access to customer data

6. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Stripe for payment processing, AWS for infrastructure
• Legal compliance: When required by law or to protect our rights
• Business transfers: In the event of a merger or acquisition (with notice to users)

7. Your Rights

You have the right to:

• Access your personal data
• Request corrections to inaccurate data
• Request deletion of your account and data
• Export your validation history
• Opt-out of marketing communications
• Object to automated decision-making

To exercise these rights, contact us at privacy@pilotverify.net

8. Cookies and Tracking

We use cookies for:

• Authentication and session management
• Remembering user preferences
• Analytics to improve service quality

You can control cookies through your browser settings.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place through standard contractual clauses and compliance with GDPR and CCPA requirements.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through a notice on our website. Your continued use of our service after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy or our data practices: